At Russell Medical, we're committed to making the billing and insurance process as clear and easy to navigate as possible—so you can focus on your health.
Before You Arrive
If you have hospitalization insurance, we'll work with your insurance company to file claims and accept payment. However, please remember, you're ultimately responsible for your bill, including any costs not covered by insurance such as deductibles, co-pays, and co-insurance. These are typically due prior to or at the time of service.
If you have limited or no insurance, a deposit may be required. To discuss deposit requirements or payment options, contact our Patient Accounts Department at 256-215-7463.
Cost Estimates & Financial Planning
Want to know what to expect before your visit? We encourage all patients to check with their insurance provider about coverage and out-of-pocket costs in advance.
If you're uninsured or need help understanding your expected charges, call 256-329-7136 to speak with a Patient Account Representative. We can provide:
Cost estimates
Payment plan options
Financial assistance information
You may qualify for discounted care based on income and household size. Learn more by reviewing our Financial Assistance Policy or by contacting us directly.
Know Your Rights: No Surprise Billing
You're protected by the No Surprises Act. If you receive emergency care or are treated by an out-of-network provider at our facility, you won't be billed more than your in- network cost-sharing amount (like copays or deductibles). Learn more about your rights under this federal protection here.
Standard Charges & Good Faith Estimates
Want a closer look at expected costs?
Request a Good Faith Estimate for non-emergency, self-pay services by calling 256-215-7463
These resources outline pricing details, including expected services and diagnosis codes, so you can plan with confidence.
Financial Assistance (Charity Care)
Russell Medical offers financial assistance for patients who are uninsured, underinsured, or experiencing financial hardship.
Eligible patients may receive:
Free care
Discounted care (20%-100% of eligible charges)
Reduced co-payments after insurance payments
Eligibility is based on:
Household income
Family size
Federal Poverty Guidelines
Other financial circumstances
No patient eligible for financial assistance will be charged more than the Amounts Generally Billed (AGB) to insured patients.
Financial assistance applies only to emergency or medically necessary care provided at Russell Medical.
Please note: You may receive separate bills from physicians or outside agencies (such as ER physicians or imaging interpretation services). Charity Care does not cover outside provider bills.
Important Billing & Collections Information
We are committed to working with patients before taking any collection action.
Russell Medical does not engage in extraordinary collection actions during the first 180 days after your first billing statement.
Patients have up to 240 days from the first billing statement to apply for financial assistance.
Collection actions are suspended while a completed Financial Assistance application is under review.
Emergency care is provided regardless of ability to pay.
If you are having difficulty paying your bill, please contact us immediately. We are here to help.